Privacy Policy

Last updated: 1 October 2026

Edukko Learn FZE (“Edukko”, “we”, “us” or “our”) operates the website edukko.ae and the Edukko learning platform at learn.edukko.ae. We connect students and families with qualified tutors, whom we call Edukkators, for online and home tutoring in international curricula including IB Diploma, MYP, IGCSE, GCSE and A-Level. We also deliver after-school language programmes in partnership with schools.

This Privacy Policy explains what personal data we collect, why we collect it, how we protect it and the choices you have. It applies to students, parents and guardians, partner schools, Edukkators and tutor applicants, and anyone who visits our website or contacts us. By using our website or services, you acknowledge that your personal data will be handled as described in this policy.

1. Who we are

The data controller responsible for your personal data is:

Edukko Learn FZE
DTEC, Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: [email protected]
Phone and WhatsApp: +971 58 934 5180

2. Laws we comply with

We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Because we support families and tutors in several countries, we also respect other data protection laws where they apply to you, including the UK GDPR and the EU General Data Protection Regulation.

3. Personal data we collect

Students, parents and guardians

  • Contact details: name, email address, phone or WhatsApp number, country and city.
  • Home address, only when you book home tutoring.
  • Student details: name, age or year group, school, curriculum, subjects, levels and learning goals.
  • Academic information you choose to share, such as school reports, predicted grades, assessment results and any learning needs that help us support the student.
  • Lesson information: bookings, schedules, attendance, homework, tutor feedback and progress reports.
  • Account details for our platform, such as login email and password (stored in encrypted form).
  • Messages and calls with our team or with your Edukkator.

Payment information

  • Billing name, email address, package or programme purchased, amount, currency, transaction reference and payment status.
  • Card details are entered directly on the secure payment page of our licensed payment gateway provider. Edukko does not see, receive or store your full card number or CVV code.

Edukkators and tutor applicants

  • Name, contact details, CV, qualifications, certificates, teaching experience and references.
  • Identity and right-to-work documents, and safeguarding or background check information where required for working with children.
  • Subjects, availability, rates, lesson records, student and parent feedback, and quality reviews.
  • Bank details needed to pay you for your lessons.

Schools and partners

  • Names and work contact details of school staff we work with.
  • For after-school programmes: student name, year group, class, parent or guardian contact details, attendance and progress, as shared by the school or by parents.

Website and device information

  • IP address, browser type, device type, pages visited, time spent on pages and the website that referred you.
  • Information collected through cookies and similar technologies, explained in section 10.

4. How we use your personal data

We only use personal data where we have a lawful reason to do so. We use it to:

  • Create and manage your account, match students with suitable Edukkators, and schedule and deliver lessons and programmes (to perform our contract with you).
  • Process payments, issue invoices and receipts, handle refunds and prevent fraud (to perform our contract and meet legal obligations).
  • Contact you about bookings, lessons, progress, schedule changes and service updates by email, phone, SMS or WhatsApp (to perform our contract and for our legitimate interests).
  • Recruit, vet, onboard and pay Edukkators, and monitor teaching quality (to perform our contract, meet legal obligations and protect students).
  • Keep students safe, including safeguarding checks and appropriate monitoring of how our platform is used (legal obligations and legitimate interests).
  • Improve our website, platform, learning tools and services, including through analytics (legitimate interests, or your consent where required).
  • Send you news and offers about our programmes, only where you have agreed or where you are an existing customer. You can opt out at any time (consent or legitimate interests).
  • Meet our accounting, tax, banking and regulatory obligations, and respond to lawful requests from authorities (legal obligation).

5. Children’s data

Many of our learners are under 18. Students under 18 are registered by a parent or guardian, who gives consent for us to process the child’s personal data. We collect only the information we need to teach and support the student.

  • Edukkators can only access the student information they need to prepare and deliver lessons.
  • Parents and guardians can ask to review, correct or delete their child’s data at any time by contacting us.
  • If we learn that we have collected data from a child without the consent of a parent or guardian, we will delete it.
  • For after-school programmes, schools share student data with us under an agreement with the school, and we use it only to run the programme.

6. Online lessons and recordings

Online lessons are delivered through secure video conferencing tools. Lessons are only recorded when this has been explained in advance and agreed by the parent, guardian or adult student, for purposes such as quality assurance, safeguarding or allowing the student to review the lesson. Recordings are stored securely, access is restricted, and they are deleted when they are no longer needed for those purposes.

7. Learning technology and AI tools

We may use digital and AI-assisted tools to support teaching and learning, for example to prepare practice material, assessment feedback and progress summaries. These tools support our Edukkators and team, and do not replace them. We share only the minimum information needed with these tools, and we do not make decisions with legal or similarly significant effects about you based solely on automated processing.

8. Who we share personal data with

We never sell your personal data. We share it only where needed, with:

  • The Edukkator assigned to the student, so they can prepare and deliver lessons.
  • Partner schools, for programmes delivered with that school.
  • Service providers who help us run Edukko, such as website and cloud hosting, our learning platform and database services, email and messaging services (including WhatsApp Business), customer relationship management, video conferencing, analytics and advertising services (such as Google and Meta), and our payment gateway provider and bank.
  • Professional advisers such as accountants, auditors and lawyers.
  • Government authorities, regulators, courts or law enforcement, where we are legally required to.
  • A buyer, investor or successor entity, if Edukko is involved in a merger, restructuring or sale of assets. Your data would remain protected under this policy.

Our service providers may only use your data to provide services to us, and must keep it confidential and secure.

9. International transfers

Some of our service providers store or process data outside the United Arab Emirates. When this happens, we take steps required by the PDPL to make sure your data receives an adequate level of protection, such as working with reputable providers and using contractual safeguards.

10. Cookies and similar technologies

Our website uses cookies and similar technologies to work properly and to help us improve it. These include:

  • Essential cookies needed for the website and your account to work securely.
  • Functionality cookies that remember your choices, such as your language.
  • Analytics cookies that help us understand how visitors use our website.
  • Advertising cookies and pixels (such as Meta and Google) that help us measure our campaigns and show relevant information about Edukko.

You can block or delete cookies through your browser settings. If you block essential cookies, some parts of the website or platform may not work properly.

11. How long we keep your data

  • Account, student and lesson records: while your account is active and for up to 3 years after your last lesson, unless you ask us to delete them sooner and we have no legal reason to keep them.
  • Invoices, payment and accounting records: for the period required by UAE law, currently at least 5 years.
  • Edukkator records: for the duration of the working relationship and as required by law afterwards. Applications that do not proceed are kept for up to 12 months.
  • Marketing preferences: until you opt out.

When data is no longer needed, we securely delete or anonymise it.

12. How we protect your data

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), encrypted password storage, role-based access controls, confidentiality obligations for our team and Edukkators, and payment processing through a PCI DSS compliant payment gateway. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authority of a data breach where required by law.

13. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you and receive a copy of it.
  • Correct data that is inaccurate or incomplete.
  • Request deletion of your data.
  • Restrict or object to certain processing, including direct marketing.
  • Receive your data in a structured, commonly used format and transfer it to another provider.
  • Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at [email protected]. We may need to verify your identity before responding, and we aim to respond within 30 days. If you are not satisfied with our response, you can contact the UAE Data Office or the data protection authority in your country.

14. Links to other websites

Our website may contain links to websites we do not operate. We are not responsible for their content or privacy practices, and we recommend reading their privacy policies.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated. Where changes are significant, we will let you know by email or through a notice on our website or platform.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Please also read our Terms & Conditions.

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