Cancellation Policy

Last updated: 1 October 2026

This Cancellation Policy explains how to cancel or reschedule sessions and how to cancel your Edukko subscription. It applies to all online and home tutoring booked through Edukko Learn FZE (“Edukko”), on our website edukko.ae or our learning platform at learn.edukko.ae. For information about refunds, please see our Refund Policy.

1. Cancelling or rescheduling a session

  • 24 hours or more before the session: you can cancel or reschedule free of charge. The session is returned to your package balance or moved to a new time that suits you and your Edukkator.
  • Less than 24 hours before the session: the session may be charged in full and deducted from your package balance.
  • You can cancel or reschedule through your account on the Edukko platform, or by contacting our team by email or WhatsApp. The notice period is calculated from the time we receive your request.

2. Missed sessions

  • Student no-show: if the student does not attend a confirmed session without prior notice, the session is counted as delivered and no refund or credit is given.
  • Late arrival: if the student joins late, the session still ends at the scheduled time.
  • Home tuition: if the Edukkator arrives at the agreed time and the student is not available, the session is treated as a no-show.
  • Edukkator no-show: if your Edukkator does not attend a confirmed session, you will receive a full credit or refund for that session and we will arrange a replacement session.

3. Cancellations by Edukko

Occasionally we may need to cancel or reschedule a session, for example because of Edukkator illness or unavailability, technical issues or circumstances beyond our control. When this happens we will let you know as early as possible and offer you a rescheduled session or a full credit. If we cannot provide a suitable replacement Edukkator, you can request a refund for the affected sessions.

4. Cancelling your monthly subscription

  • Edukko tutoring packages are monthly subscriptions that renew automatically until you cancel.
  • You can cancel at any time from your account or by emailing us before your next renewal date. Your cancellation takes effect at the end of your current billing period and you will not be charged again.
  • Sessions you have already paid for remain available until the end of your current billing period.
  • Changes to your package, such as adding or reducing sessions, apply from your next billing period.

5. Unused sessions and rollover

  • Up to 2 unused sessions can roll over into the following month, and must be used within the first 2 weeks of that month.
  • Sessions that are not used within this period expire and cannot be refunded or credited.

6. School and after-school programmes

For programmes delivered with partner schools, such as our after-school language programmes, the cancellation terms are set out in the programme registration information provided at enrolment. If Edukko cancels a programme session, it will be rescheduled or credited.

Contact us

For any questions about this policy, please contact our team:

This policy forms part of our Terms & Conditions. Please also read our Privacy Policy.

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