Refund Policy

Last updated: 1 October 2026

At Edukko Learn FZE (“Edukko”) we want every family to be confident in our tutoring. This Refund Policy explains when you can receive a refund, what is not refundable and how refunds are paid. It applies to all payments made on our website edukko.ae and our learning platform at learn.edukko.ae. Please read it together with our Cancellation Policy.

1. Payments

  • All prices are shown and charged in United Arab Emirates Dirhams (AED). VAT is applied where required by UAE law.
  • Payments are made through our secure payment gateway. Edukko does not store your full card details.
  • Tutoring packages are monthly subscriptions, paid at the start of each billing period.

2. When you are eligible for a refund

  • Before your first session: if you cancel a new package before your first session has taken place, you can request a full refund of that payment, less any non-refundable payment processing fees.
  • Sessions cancelled by Edukko or missed by your Edukkator: if we cannot offer a suitable rescheduled session or replacement Edukkator, you will receive a refund for those sessions.
  • Unused sessions when you leave Edukko: if you cancel your subscription and have sessions that were cancelled with at least 24 hours notice and not rescheduled, a refund can be requested for those sessions on a pro-rata basis, less any applicable administrative fees.
  • Quality concerns: if you are not satisfied with a session, please tell us within 48 hours. We will review your concern and may offer a free change of Edukkator, a replacement session, a credit or a partial refund.
  • Payment errors: duplicate or incorrect charges are refunded in full.

3. What is not refundable

  • Sessions that have been delivered.
  • Sessions cancelled with less than 24 hours notice, and missed sessions (no-shows) by the student.
  • Sessions that expired after the rollover period described in our Cancellation Policy.
  • One-off registration or access fees once the related service has been activated.
  • Payments for a billing period that has already started, except in the cases listed in section 2.

4. How to request a refund

Email us at [email protected] with the parent or student name, the email address used on your account, your invoice or transaction reference, and the reason for your request. We will review your request and reply within 5 business days.

5. How refunds are paid

  • Approved refunds are paid in AED to the original payment method only. We cannot refund to a different card or account.
  • Refunds are processed within 14 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to show the refund on your statement.
  • Edukko is not responsible for currency exchange differences or fees charged by your bank.

6. Disputes

If you have a concern about a payment, please contact us first so we can resolve it quickly. Nothing in this policy affects your rights under UAE consumer protection law.

Contact us

For any questions about this policy, please contact our team:

This policy forms part of our Terms & Conditions. Please also read our Privacy Policy.

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